After two futile years of sending out query letters, I entered into a contract with this agency. So far, I have not been overly-impressed with their services. I called and spoke with one of the agents directly, after I had entered into the contract, and she demonstrated unfamiliarity with my work. When I asked her to name some of their published fiction writers whom they represent, she could not do so. The contract I signed, however, is voidable within 30 days of written notice terminating the contract. Thus, I am not very concerned at this point. I will give them a shot for a few months, and, if I am unhappy with their progress, I will commence sending out query letters to other prospective agents again. At this point, I have not received any bills from them, though it does indicate in my contract that I am responsible for copy costs and postage.