I did the obvious today...something I neglected to do before. I made a list of agents (found in writer's market) and then CALLED them. Of the 22 (AAR members) I chose to query, nine had new agents working there who had replaced the ones I had hoped to query, two had completely new addresses, FOUR had disconnected numbers (hmm) and a couple others had changed their submission policies. Some just answered their phones "Hello", not "ABC literary". Some had really crappy answering machines. I got a feel for their professionalism. Oh, one also said that their agency did not and had not ever represented my kind of stuff. (WM typo?)
So the bottom line here is take the time to do a little research. I know it sounds so obvious, but I never took the time to research who I was turning my life's work over to. Take the 10, 20, 90 minutes to find out who these people are. I made a mistake once....I hope to never repeat it. I wish the same for the rest of you. A little time now can save you disappointment and aggravation.