Breaking my AW silence to post a warning, particularly for overseas writers.
For a while now, my cheques from Loose Id have been arriving later and later, if at all. I'd say for the past year I've had to email Jo in the finance department every month to say "My royalties are late; where are they?" (More politely than that, of course.)
At first I would get "The cheque's in the mail," as a reply and it would arrive a couple of days later. Then it would take a week to arrive. Then a couple of weeks.
At one point Jo admitted to me (at the end of last year) she had simply 'forgotten' to put my cheque in the post. The missing money was added on to a later cheque, but I had to get in touch with her on a number of occasions to say "I still haven't received it."
Anyway, I got tired of hearing the same old excuses and I realised it wasn't a once-or-twice thing. Each month brought a longer wait to receive my royalties.
So a few months back I emailed Doreen, the Chief Financial Officer. She apologised for the delay in payment and assured me they would do everything they could to fix it. She also pointed out that sending paper cheques to overseas people involved more staff members, three of whom only worked part-time. (How their staffing is my problem, I don't know, especially as all of my other publishers manage to pay me on time, and that includes one in the US and another in Canada.)
At no point has anyone explained to me how come I used to receive my cheques by the fifth of the month following the statement, whereas now they arrive weeks late, if at all. In fact, I was told by Jo that the "You will receive your cheque by the fifth of next month," printed on each email statement is automatic, and does not apply to overseas writers.
Which puzzles me, because isn't it just overseas writers who are paid in paper cheques? Anyway, nothing changed. I emailed the owner, Treva Harte about the absence of royalties.
I received no reply.
I then emailed Doreen, who alleged that Loose Id is one of the most prompt-paying publishers out there, and it wasn't true that I'm not being paid.
I'd love to know where my cheques are, then.
As for prompt? Musa pay on the 15th of every month. Carnal Passions pay on the 15th of every third month. Total-e-Bound pays on the first of every month. Loose Id? The last royalties I received were for March, and it's now June.
I've had to nag Jo in the finance department for payment nearly every month and when I go to Doreen or Treva, I get no explanation of where my money is. In fact, I recently received an email (from Doreen) saying that once the cheques were out of Loose Id's hands, they had no control over what the postal service did with them.
If it's Royal Mail's fault, I'm confused as to why certain cheques are date-stamped in the U.S. at later and later dates each month, proving they are sent out later and later each month. They only ever take a week, no longer, to get here in Scotland, once they're posted out to me.
I received email statements for April and May, and have not been paid yet for either of them.
My frustration at not getting any answers has, no doubt, affected the tone of this post, but I think that's understandable, given that I got no reply to my email to the owner, and I last received royalties for March. In short, I can no longer recommend Loose Id as a publisher, especially for overseas writers. Neither do I have plans to ever sub there again.
Edited to add: If anyone wishes to speak to me about this privately, please feel free to email me at scarlettparrish AT gmail DOT com