Hey Daniel, this is a publisher. Not an agency.
Not strictly true. I can't reveal my identity because they'd crucify me, but suffice to say, I've had dealings with these amateurs earlier this year. You don't have to believe me, and obviously there's going to be an element of faith when it comes to anonymous forum posting, so believe me or not, but this is what happened.
I sent them my MS. They replied saying, "Wow! Fantastic! Is it free for us to publish because we want it right now!" Now, me, I'm sort of a veteran when it comes to publishing. I know how money hungry people work. There was no trepidation, they just wanted the MS now. Now, obviously, that could be enthusiasm, but once bitten and all...
So I started a discourse with them with a bunch of questions. What's the arrangement here? (Since they're an agency and publisher rolled into one) What about contracts? What about editing? Who owns what? They more or less said, "no no, don't worry about that, we're friends, aren't we?" Hm. Big hm.
They sent me a contract and this thing is lethal. Absolutely lethal. I consulted law professionals and they said to not sign it. It would wrap up my intellectual property, and they'd own any and all future work I do. They'd also be able to edit my work in any way they want and I'd have zero say in how it's presented or where it went. They'd own all the rights, book, movie and all future media. They would have such a monopoly over my work, it was almost hard to believe they wrote this thing with a straight face.
So, I obviously say, 'no, we need to sort this out,' to which they reply, 'well, this is all fine, mate. Go email these people and see what they say. They will be unbias.' So they gave me the email addresses to two people, both agents, and told me to get on with it.
Those people, it emerged, were personal friends of the CEO. Unbias, they said! Unbias!
Eventually, it all broke down. I said to them that I wanted the contract explained through and through to which they said, 'you can have ten minutes with the CEO over Skype.' TEN MINUTES to go over a whole contract, to which I replied, 'I'd rather you spent time to write an email instead of rushing through a contract,' and they said, more or less, 'you're no good anyway,' and dropped me. All I wanted was a fair contract. I understand that the CEO might've been busy and ten minutes is all he can spare, but I'm a potential client. I'm someone who will bring money to their company. Ten minutes is an insult.
Future House Publishing are amateurs. It's ran by one guy who worked on VFX for a while and now, after publishing a book, thinks that he knows the industry. They use really special language like, 'our book is a best seller on Amazon!' when they neglect to tell you that it's a best seller in a really niche market like, mermaids or something. It's ridiculous.
Do not go with them. Ignore them. Don't give them anything. With any luck, they'll be dead within a couple of years and they can go back to their day jobs.