Reedsy excels at its core competencies: Making connections with a large group of qualified freelancers fast, easy, and relatively painless, providing good data about the skills and background of those freelancers, and handling payments in a way that's extremely convenient.
Those competencies are the real value provided by Reedsy's marketplace. I'm certain the other tools they're building will be interesting and well-designed, but right now I'm perfectly happy using Word's track changes feature to take feedback from my editor, Gmail for correspondence, and Scrivener to create files. The alternatives to those tools which Reedsy is building need to be better or more convenient than what I have now to make me want to switch, and that's a high bar to meet.
As much as I loved using their marketplace, the 22% real premium on contracted services is a little too high for me to go back and do it again under the current model. The 10% is a little easier to swallow, and better still if it's on the supplier side so it's baked in as part of the initial quote. Ideally, I'd want to pay Reedsy a flat fee for the introduction (a finder's fee of sorts) and only pay thereafter if I really like using their platform services. In any case, I think the site would be all-around more attractive to authors if the costs are kept on the editorial and design side, just like they would be for 3rd-party contractors on Amazon, Uber, or eBay, which would also make price-shopping comparisons onsite and offsite easier.
That said, if you don't mind paying the premium and highly value how streamlined their process is, I can't think of a better place to quickly find and reach out to a plethora of easy-to-reach freelancers with high-quality credentials. You can still find very reasonable prices on Reedsy for the services you want, and they have a team of talented and passionate people working hard on providing a great experience for authors and freelancers alike. I have nothing but respect for their efforts and wish them all the success in the world.
I'll be watching them closely in the coming months to see how their tools develop and how the pricing structure changes, because honestly I'm not looking forward to going back to the old way of finding freelancers to work with right now. I'd love to use them again, but only if the price was right.