Well, that's the thing. While some things would of course still go through the ops manager, I would be managing the drivers much more directly. But that is admittedly one of my concerns, that the current management environment is not one that encourages conflict resolution, but rather uses punishment as a means of control. I do not agree with it, I think there is zero reason for it, and I would absolutely not use that on my drivers even to my own detriment.
For example, one of the drivers was having some serious issues with his delivery app. He was constantly getting yelled at for not scanning his deliveries, and it was at the point where they were going to threaten to take away his route. We would have lost a good driver whose only problem was a technical issue he couldn't fix and we weren't helping him with. So I took it upon myself to do a little research, figure out the root cause and run a fix for him based on my knowledge of his phone OS. It worked and while he doesn't scan 100% all of the time, he is scanning consistently now. Problem solved, we keep a good driver, and the driver is happy that he's not getting yelled at for something he couldn't resolve on his own.
I was talking to one of the other drivers today and he just straight up told me he's never at the dock on time in the mornings and explained why. This guy is also a good driver who has very few issues and is pretty much never late making his deliveries. So officially I'm supposed to yell at him for being late and probably inconveniencing the regular delivery drivers who load after him. Unofficially I don't see why I should care since the deliveries aren't late and I have nothing to do with the other side who shouldn't be using our doors anyway.
In a nutshell, I guess my 'style' is probably too cavalier for this place. I've spent the past 4+ months getting to know every one of my drivers. I'm willing to be flexible (within reason) with good drivers and spend the time working with the drivers who are having problems. As far as I'm concerned my primary role is supporting these guys, which the management seems to think is babysitting. Because they're independent contractors. Ok, but they're required to use our app, go where we tell them, do what we tell them, and follow our protocols. That's why I have no problem calling them "my" drivers.
Pretty much everyone says I should take the promotion because I'm really good at handling the drivers. I feel like as a project manager that would be my downfall. My secret is I'm not handling them at all. I don't yell at or berate them for making mistakes and I help with anything I can, and then when I ask them to do something later they just do it.
V for example once did a special pickup for me even though he wasn't happy about it because he hadn't been paid for the last one he did. I absolutely made sure he got paid for it, and the previously unpaid one too. Personal things aside, R will do pretty much anything I ask because I had his back and did whatever it took to make sure he got his new contract. He was turned away by the interim fleet manager multiple times solely because of how late he returns to the depot compared to most other drivers. I ended up doing it with him myself instead.
If I'm being honest, I also don't like the idea of someone else being their dispatcher. I kinda feel like this is what being a bartender is like lol. These guys come in and talk to me about their problems, general goings on in life, and sometimes if they're in the mood they'll share stories. Sometimes I'll ask them what's going on if I know they're having a specific issue and we'll talk shop. This is the part of the job I really, truly enjoy and the main reason I'm happy to show up every day, cause I love talking to my guys. I can't imagine they would be nearly so open with me in a manager role no matter how at ease they are with me now.
I think that's enough musings for one coffee.
I'm pretty tired. Today was actually a good day, not a lot going on so it was pretty relaxed. Traffic sucked on the way home though, and now I have a drunk friend rambling at me on Steam chat lol.