I've used Amazon a lot ever since they came into existence, thousands of dollars worth, books, DVDs, and lots of other stuff including pharmacy items. Never once have I gotten the wrong stuff, or had slow deliveries, or had any problem returning stuff. This includes orders from their many third-party partners.
I'm sure it happens, but most of the stories I hear about this I attribute to rare accident, or lies.
Amazon has lots of faults (its urge to monopolize one of them). But such inefficiency does not seem to be one of them. But, hey, these tales are very entertaining and satisfy a lot of people's desire to bash Amazon, so we'll keep hearing them.
I'm sure it happens, but most of the stories I hear about this I attribute to rare accident, or lies.
Amazon has lots of faults (its urge to monopolize one of them). But such inefficiency does not seem to be one of them. But, hey, these tales are very entertaining and satisfy a lot of people's desire to bash Amazon, so we'll keep hearing them.