Kindle App on Android Messed Up!

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Preacher'sWife

Preacher'sWife

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For the last few months, when I open a book on my Kindle app on my Android, it will say at the bottom where I am in the book, ie: 1500 out of 2800, but the words of the book never show up. I can slightly see the "loading" swirly indicator in the middle of the blank screen, but the words never load. Also, this is a relatively new Verizon Enact (got it in September). Can anybody help?
 
SuspiciousCookie

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Have you tried uninstalling and reinstalling the app?

If yes, can you try to screencap it and upload the image here, to see exactly what's going on? Most phones do that if you press the power-button and the volume down button at the same time.
 
Preacher'sWife

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SuspiciousCookie said:
Have you tried uninstalling and reinstalling the app?

If yes, can you try to screencap it and upload the image here, to see exactly what's going on? Most phones do that if you press the power-button and the volume down button at the same time.
Click to expand...


Thank you so much! Uninstalling/reinstalling worked. I am NOT good at this smartphone stuff!
 

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Five top secret IT support tips:

  1. Is it plugged in?
  2. Is it turned on?
  3. Have you restarted?
  4. Have you cleared cookies and cache?
  5. Have you re-installed the app?
 
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Preacher'sWife said:
Thank you so much! Uninstalling/reinstalling worked. I am NOT good at this smartphone stuff!
Click to expand...

It's okay. I sometimes try to find solutions too that don't require uninstalling/reinstalling, but honestly they usually either don't work or just aren't worth the trouble.

Also, you generally never have to worry about loss of saved data, since that tends to not be saved in the app/program itself. At least on PCs it's saved in My Documents and isn't deleted when you uninstall the program, in case you ever run into such a problem on a computer.
 
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