We have finally received follow-up communication from Amazon concerning the suspension of Draft2Digital books that took place on Thursday, January 30th. They offered us no opportunity to appeal or correct their complaints, and showed little concern for the impact that action has had on our users, but they did at last provide some detailed information concerning the fate of the books in our account.
Any of your books listed at Amazon through Draft2Digital will be removed from sale shortly. They recommended that you upload the books through your personal KDP account. We asked them to provide some way to migrate the current books (with rank and reviews intact), but no such option is available.
However, we were assured that if you list the book again using the same title and contributor names, their system will automatically recognize it as a match and transfer the existing reviews to the new book.
We understand and sincerely regret the inconvenience this causes you. We have made every effort to comply with Amazon’s requirements and to resolve their complaints, but Amazon’s absolute failure of communication and hostility toward our business model thwarted our best efforts.
We will continue to pursue a more stable business relationship with Amazon, but for the immediate future, we will cease all distribution there. We did receive assurances that they intend to make timely payment for all book sales that occurred through our account.
In the meantime, if we can assist you in any way, please contact our customer support and we’ll do our best to ease this transition.