Buy books by AWers

 

Welcome to the AbsoluteWrite Water Cooler! Please read The Newbie Guide To Absolute Write

Results 1 to 12 of 12

Thread: Amazon sales reports lagging?

  1. #1
    practical experience, FTW
    Join Date
    Mar 2012
    Location
    Virginia
    Posts
    357

    Amazon sales reports lagging?

    Does anyone know the usual speed with which Amazon updates its KDP sales reports? I'm watching both ends of a transaction here, and am baffled at how slow it is.

    Details - on Saturday, I bought some copies of my books for a giveaway, so I can see both ends of the transaction. As a customer, the sales went right through, I got my notifications and charges. But as the seller, the sales haven't shown up on my sales report YET, two days later! The month rolled over and my report says no sales to report for July. You can look at the past six weeks of royalties, but when I go to that report, the week ending 6/30 hasn't posted yet.

    Is this standard for a sale to take several days to register? Dang, I thought e-commerce was a lot faster than that!
    `````````````````````````````````````````
    A blog, a blog! http://joyceharmon.wordpress.com/

  2. #2
    practical experience, FTW
    Join Date
    Mar 2012
    Location
    Virginia
    Posts
    357
    Come on, someone here must publish on Amazon! Can anyone offer me some perspective here? Right now in my month to date sales, I'm seeing sales in July, but when I go to the past six-weeks royalties report, the last week in June hasn't posted yet. How long does it usually take for the past week to register? It certainly seems slow to me.
    `````````````````````````````````````````
    A blog, a blog! http://joyceharmon.wordpress.com/

  3. #3
    The Walrus. M.Macabre's Avatar
    Join Date
    Jul 2010
    Location
    LA!
    Posts
    181
    If you think there's an issue with your account you should contact Amazon. Apparently this has happened before (found via google):

    http://www.thepassivevoice.com/02/20...ting-problems/
    ♂♥♂

  4. #4
    Writing! Writing! Writing! Requiescat In Pace
    Join Date
    Nov 2008
    Location
    Pacific Northwest, Washington
    Posts
    4,001
    Quote Originally Posted by JoyceH View Post
    Come on, someone here must publish on Amazon!
    It's only been two hours since your first post. Not everyone who reads/posts on this site checks it that often. I usually check once or twice a day.

    Lags in reporting are common, especially around the end of a month or the beginning of a month, but they can occur any time. They will catch up on your reports and you will suddenly see several sales at one time. There is no "normal" reporting time.

    The June monthly report of sales will be posted in your reports by July 15th. The weekly report is updated late Saturday evening.

    My best advice is to take a deep breath and check your reports once or twice a day until you see that the sales have shown up.
    [URL="http://www.amazon.com/author/merrihiatt"][SIGPIC][/SIGPIC][/URL]
    I'm a clickable link to Amazon

    [URL="http://www.smashwords.com/profile/view/merrihiatt"]Smashwords[/URL] [URL="http://www.barnesandnoble.com/s/merri-hiatt?store=allproducts&keyword=merri+hiatt"]B&N[/URL] [URL="https://itunes.apple.com/us/artist/merri-hiatt/id458595119?mt=11"]iTunes[/URL] [URL="http://www.allromanceebooks.com/storeSearch.html?searchBy=author&qString=Merri+Hiatt"]AllRomance[/URL] [URL="http://merrihiatt.com/"]Website[/URL]

  5. #5
    practical experience, FTW
    Join Date
    Mar 2012
    Location
    Virginia
    Posts
    357
    Quote Originally Posted by merrihiatt View Post
    It's only been two hours since your first post. Not everyone who reads/posts on this site checks it that often. I usually check once or twice a day.

    Lags in reporting are common, especially around the end of a month or the beginning of a month, but they can occur any time. They will catch up on your reports and you will suddenly see several sales at one time. There is no "normal" reporting time.

    The June monthly report of sales will be posted in your reports by July 15th. The weekly report is updated late Saturday evening.

    My best advice is to take a deep breath and check your reports once or twice a day until you see that the sales have shown up.
    Two hours?! Look again. My first post was two days ago.

    As for "The weekly report is updated late Saturday evening." - for which week? The week just ended? The last week I'm seeing is the one ending 6/23. That's what I'm asking, is that normal. Has your week ending 6/30 posted?
    `````````````````````````````````````````
    A blog, a blog! http://joyceharmon.wordpress.com/

  6. #6
    Today is your last day. FOTSGreg's Avatar
    Join Date
    Jun 2007
    Location
    A land where FTL travel is possible and horrible things lurk just beneath the surface of reality
    Posts
    7,763
    First off, relax. Amazon only promises to update by the 15th of each month. Yes, I publish on Amazon so this I know.

    Second, after you've been with Amazon for awhile the report tends to get updated somewhat more often, but it usually lags by 2-3 days in my experience, but not always. Rankings tend to update in real time, but since I only check rankings after I've made a sale this can be terribly misleading.

    Third, relax. Obsessively checking your rankings and sales numbers is something that takes you away from your real job - writing (if you're a writer). Check once a day. Check once a week or once a month. I know how tempting it is to check every chance you get, but it's unproductive (goes to check his own report).

  7. #7
    Writing! Writing! Writing! Requiescat In Pace
    Join Date
    Nov 2008
    Location
    Pacific Northwest, Washington
    Posts
    4,001
    Quote Originally Posted by JoyceH View Post
    Two hours?! Look again. My first post was two days ago.

    As for "The weekly report is updated late Saturday evening." - for which week? The week just ended? The last week I'm seeing is the one ending 6/23. That's what I'm asking, is that normal. Has your week ending 6/30 posted?
    You are correct. I was looking at the time, not the date.

    Yes, my week ending 6/30 has posted. Yes, it posts for the week that has just ended.

    M.Macabre and FOTSGreg are dispensing good advice.
    [URL="http://www.amazon.com/author/merrihiatt"][SIGPIC][/SIGPIC][/URL]
    I'm a clickable link to Amazon

    [URL="http://www.smashwords.com/profile/view/merrihiatt"]Smashwords[/URL] [URL="http://www.barnesandnoble.com/s/merri-hiatt?store=allproducts&keyword=merri+hiatt"]B&N[/URL] [URL="https://itunes.apple.com/us/artist/merri-hiatt/id458595119?mt=11"]iTunes[/URL] [URL="http://www.allromanceebooks.com/storeSearch.html?searchBy=author&qString=Merri+Hiatt"]AllRomance[/URL] [URL="http://merrihiatt.com/"]Website[/URL]

  8. #8
    practical experience, FTW
    Join Date
    Mar 2012
    Location
    Virginia
    Posts
    357
    Okay - I guess this was the first time I could see a transaction from both sides and I'd always assumed till then that sales that just registered had just happened.

    I hope the last week in June shows up eventually, though. I paid for those books and want to get the royalty part back.

    That big wowser of a storm we had didn't impact Amazon's core business, did it? I know their cloud was down, but think that's something different.
    `````````````````````````````````````````
    A blog, a blog! http://joyceharmon.wordpress.com/

  9. #9
    Your Genial Uncle Absolute Sage James D. Macdonald's Avatar
    Join Date
    Feb 2005
    Location
    New Hampshire
    Posts
    25,396
    The six-week report updates at midnight Pacific time on Saturday night as it clicks over to Sunday morning.

    The 6/30 report should have posted. But, Amazon had a major slowdown over the weekend, with several anomalies throughout the KDP system. I suspect they were deploying new software.

    If you're concerned by the lack of a weekly report, you should write to support, but be aware that there won't be a 6/30 report posted if they don't have sales listed for the previous week.

    You should also be aware that the lag between a sale being posted on the Month-to-Date Unit Sales report and when the Amazon Sales Rank changes on the book's public page varies from five to twelve hours ... or more.

    The spreadsheet that Amazon uploads around the 15th is supposed to be the definitive answer. But the only real data that you're ever going to have is how much money is deposited in your bank account .... two months after the month of the sale.

    If you're talking hard-copy POD books, those won't post until after the books have been printed and shipped.

    Relax.

  10. #10
    journo turned novelist harriet47's Avatar
    Join Date
    Jan 2008
    Location
    Maine
    Posts
    82
    One additional thought. If the giveaway copies you bought were sent as gifts to whoever won them, the sale won't post until the recipient actually downloads the book. That might explain the lag.

  11. #11
    practical experience, FTW
    Join Date
    Mar 2012
    Location
    Virginia
    Posts
    357
    Quote Originally Posted by harriet47 View Post
    One additional thought. If the giveaway copies you bought were sent as gifts to whoever won them, the sale won't post until the recipient actually downloads the book. That might explain the lag.
    Oh! That explains it! Because I haven't actually given them away yet. I banked them for a giveaway that hasn't happened yet.
    `````````````````````````````````````````
    A blog, a blog! http://joyceharmon.wordpress.com/

  12. #12
    A Gentleman of a refined age... thothguard51's Avatar
    Join Date
    Oct 2009
    Location
    Out side the beltway...
    Posts
    9,313
    Amazon along with other web based business had severe problems on 6/30 due to a major storm that tore through the east cost. A lot of telephone companies and Internet providers lost power to some of their servers on the east coast.

    As of today, some of them are still experiencing problems with slow speeds, accessibility and cloud storage problems. I know, I live in the areas affected...

    Lastly, checking your Amazon rankings and sales reports, even on a daily basis, will drive you crazy trying to figure out where you are. The report on the 15th is the definitive report...

    Relax, chill out, continue with your writing...
    Knowledge is learned while wisdom is earned.

    Currently working on...

    From, The Tales of Netherron,
    Book 1, A Game of Pawns
    Book 2, Pawn takes Queen,
    Book 3, Pawn's Gambit,

    In the pipeline,
    Children of Netherron, follow up trilogy
    Guardians of Netherron, prequel trilogy

    http://nickanthony51.wordpress.com (on hiatus)

    Nick Anthony

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Custom Search