The recent criticism is a bit worrisome, but I've been experimenting with as many e-pubs as I can get access to, and DSP is still my favourite. Well, I've really enjoyed working with Samhain, but I haven't got any sales numbers from them yet (nothing released until May), so I'm holding off on declaring my undying love for them, just yet.
But of the e-pubs I've worked with (DSP, Loose Id, Liquid Silver, Ellora's Cave, and Samhain), Samhain is the only house that's offered me significant content editing, so singling DSP out as deficient in that regard seems odd. Their line editing seems to be about the same as other houses, as well.
Their attitude is where they shine, for me. (Well, and their sales. My books with them sell dramatically better than my books elsewhere, to date - no numbers from Samhain or LSB yet). But from the start, DSP has been really supportive, friendly but professional, organized, efficient, and completely on top of promotions and finding new markets. I really have no complaints.
Well, yes, I'd love it if they played a more active role in improving my content and making me a better writer, but I don't really expect that, given that I haven't gotten it from most of the other e-pubs I've dealt with, either.
My latest release came out from DSP in the middle of this kerfuffle, and I was worried that sales would be affected, but it's doing just fine. It's my first novella with them, so I can't really compare to previous sales numbers, but I'm pleased with what I'm seeing. I think there's a small, vocal minority, many of them other writers, who jumped on this bandwagon with their daggers out (yes, a mixed metaphor, but an interesting one, right?). But the readers as a whole don't seem too concerned, based on the numbers I'm seeing so far.