As well as the elderly and the innocent, there are those who are aware that there are problems with PA but either disregard this or fail to check just how far these problems go.
Well, every company receives complaints, they think. PA's been in business for so long and has so many authors that it can't be too bad. My friend's manuscript was accepted last month and she's thrilled. And even if there are a few issues with PA, I can get my foot in the door that way.
Sooner or later, though, the truth dawns. Some of these authors then post warnings about PA on their websites, which is admirable - it may mean more coming from an actual survivor of the process than from someone like me. I'm sympathetic to them as well, because it's easy to rationalize away problems and difficult to admit that you were wrong.
The only PA authors for whom I have zero sympathy are those who know it's a bottom-of-the-barrel vanity press (and possibly go with Lulu or iUniverse for their subsequent books), but who actively lie to the honeymooners or who try to lure more flies into PA's web. Fortunately that's a very, very small part of the whole. With everyone else, I'll do what I can to help.