Unfortunately, I'm aware that with only one post my credibility might be somewhat limited, but I needed to post this to make sure that no one else gets scammed by this company. I guess my nonexistent post count is what I get for lurking and not posting on here for some time, but so it is...
I had done a printing with Apex Book Manufacturing before for 100 books. I had quickly sold out, so I wanted to get another 100 printed with some revisions, therefore it was to be printed as a new printing and not a reprint.
The sales rep for Apex Book Manufacturing, Ms Nichole Johnson, emailed me a contract, which after some back and forth emails that I'll go over below I signed and faxed. I received the tracking information for the books, and two days later received an email from the Ms Johnson asking me to call her. She stated that they were having the shipment canceled and shipped back to them. When I asked why this was the case said that her boss, Ahmad Meradji, had said that I needed to pay for the reprinted copies.
Reprinted copies? It turns out that before she had sent me the contract via email, she was still confused regarding the reprint, and had told her printing department to reprint the old version. This was before I had signed anything, they had taken it upon themselves to reprint the old version with no contract and no authorization. They were claiming that I needed to pay for the reprinted version as well if they were to deliver my books. Naturally, I refused to pay for their error, so she threatened that they'd just going to refund and I won't get anything, which ended up being the outcome.
Here are some quotes from emails with Ms Johnson before any contract was signed stating that they were aware of the changes:
“I am sorry I do remember seeing that but then you asked why the set up fee I thought you were staying with the same files. We charge a partial setup if you are sending over a new whole different file. I will see if I can wave this. When it is a reprint with no set up it goes straight to the printers. Sorry for the confusion.”
“There is no need for the updated quote. We are going to stay the way we are. I will have Omid look at the file and salvage what we can of the printed text.”
“Have all pages changed or is it just a couple throughout the book? I am sorry for the misunderstanding again.”
Due to their breach of contract I lost nearly $1500, and my credibility suffered immensely with customers who were waiting on copies. I'm still regaining my credibility with wholesalers who were waiting on initial copies, so my advice would be to avoid Apex Book Manufacturing at all costs.