I've posted some details here: http://jennaglatzer.blogspot.com/2008/11/freelancers-union-worst-of-worst.html
Freelancers Union is a company that's supposed to provide access to affordable health insurance plans to their members. I have been insured with Empire Blue Cross/Blue Shield with them this past year (they pulled a switch on us last year; I was with HIP before that).
In essence, they've just pulled a fast one on their members and announced that none of us will have health insurance by the end of December unless we sign up for a brand new company that they convieniently own: Freelancers Insurance Company! With higher premiums and fewer benefits, this totally untested company offers questionable coverage and abysmal customer service.
My personal problem with Freelancers Union goes back to August. I overpaid two months on a family plan and was owed a refund. Instead, they charged me again and refused to acknowledge it. I've been fighting with them by e-mail for months (primarily, their strategy is to ignore me), and I've called their customer service line at least 4 times. I've been put on hold every time, then hung up on. EVERY TIME.
I was on hold for more than an hour last week. Today, it was 31 minutes, when the "system" decided to disconnect me. I've e-mailed them at three different addresses, including copying the president directly. Her strategy is to ignore me, too, apparently.
Here's a link to some other upset members: http://upsetfu.blogspot.com/
And Gawker wrote about it: http://gawker.com/5094251/freelancer...on-health-plan