Posted: Sun Mar 11, 2007 6:31 pm Post subject: Sales DELIVERY (or lack of) Horror Story
http://bb.publishamerica.com/viewtopic.php?t=20121
Being a newly published author at PublishAmerica, I have had ONLY ONE really bad experience with the PublishAmerica firm~
Friends who have ordered books and paid for those books, have NOT received the books !!
One friend ordered three books on February 7, 2007, as of today, March 11, 2007, she still has NOT received her book order~
After repeated calls to PublishAmerica and several emails to authorsupport, she still has NO IDEA when her book order might arrive !!
She has literally gotten the royal runaround from the customer service department~
Another friend ordered at the same time and STILL has not received her order of my book either !!
She will be contacting them tomorrow~
It is just beyond belief that I, as the author, ordered 100 books on March 1, 2007 and received them within 6 days ... and friends cannot get their books from PublishAmerica~
That is not good customer service and certainly does nothing to make me want to ask people to place their orders with PublishAmerica !!
Being well aware, that the publishing route was handled efficiently ... it is just disheartening to know that those who bought my book directly from my publisher can't seem to get the product delivered in a timely manner~
I have written several emails to author support about this issue and have not had the courtesy of a reply .... can anyone tell me what the problem is ?
Folks who ordered from Barnes & noble and from Amazon got their books within three to five days ...~
Even folks who ordered my book from The Netherlands and from Italy and from Australia got theirs from these firms !!
PublishAmerica .... what gives ?
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