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Anninyn
07-28-2011, 07:00 PM
Apologies for swearing- (there is a lot lower down) and if I miss letters and spaces, because I'm using a tiny laptopwhose keyboard doesn't work.

I'musing this horrible little thingbecausse my home computer isn't safe.

I have deduced this because someone hacked our paypal account- using a keylogger program,probably- and usedit to send 1300 pounds to a company we've never used. This 1300 pounds was transferred directly out of our current acct, and is all the money we have for the month.

Fortunately, the bank and paypal are working on it and we thinh we can get the money back in a couple of days.
Iamchanging allmy passwords on this horrid machhine, and it won't break us, still. The fucking shitmonkey nasty little waste of space and oxygen. How dare they? Our rent goes out tomorrow! How are we supposed to cover it? That's allour money! the COCKFUCKSHITJOCKEY!

PLEASE be sure you have a goodantivirus, and keepan eye on you account for strangeoutgoings. Imight not be about for a coupleof days as we're going to strip and wipe the computer.

Maryn
07-28-2011, 08:38 PM
I'm so sorry this happened to you. People suck, huh? Some of them, anyway.

Maryn, with a hug

regdog
07-28-2011, 08:48 PM
:(

BunnyMaz
07-28-2011, 09:06 PM
Oh my! I hope it gets sorted quickly. When someone stole my paypal password and stole what was thankfully a relatively small amount, paypal got the charge reversed almost immediately. With a serious amount like this I expect they'll be on the ball for you.

Do you have any idea what exposed your details to someone? Any emails or website popups you've reacted to accidentally? Excellent antivirus is essential, but if you can track down the likely cause of exposure you'll be that much safer from a similar attack again.

Snitchcat
07-29-2011, 12:11 AM
Don't forget to check any online games you might play and related mods and websites, etc.

I'm so sorry to hear this happened to you. I hope you get this sorted out ASAP. Good luck!

Alessandra Kelley
07-29-2011, 12:22 AM
Yeee-ikes! Good luck with that, and clearing it up fast.

bettielee
07-29-2011, 02:07 AM
COCKFUCKSHITJOCKEY!

.

This is the appropriate time to swear.

And if you're gonna do it, at least you are doing it with style.

I am sorry people suck so hard - and I hope the goodbird of happiness shits in their cornflakes.

Repeatedly.

*get better soon, Anninyn's computer*

*pat, pat*

Anninyn
07-30-2011, 02:56 PM
Right! It's back! Oh, internet I MISSED YOU.

OK, as far as we can figure out we got hit by a keylogger. We've transferred everything important, wiped the pc, rebuilt the pc, then scanne everything we put on the pc with an up-to-date malware protection program.

This is where having a husband who's in IT is very useful.

Fortunately his bank clawed the money back- because it went through paypal it was in that three-day transferring limbo- and it went back in our account yesterday. Both Paypals fraud team and hi banks fraud team are taking this very seriously. They;ve asked us if we mind them contacting the police on our behalf, we've said 'go right ahead'.

I have changed every single password I could access, and yesterday I got the bank to change the online banking info on my account.

It could have been so much worse, and I'm grateful it wasn't. But still. Should I find out who did this, they're in for a kicking, it was quite upsetting. We're not badly off, but we don't have much in the way of savings, and that money was all we had.

Still, it could have been much worse. It's just that we were having such a nice day, and then bam. Fuck you, thief.

I can understand stealing because you;re desperate or starving, and I would struggle to be morally offended over that. But the sort of person who can do this is not starving or desperate. They're just nasty and morally bankrupt.

Becca_H
07-30-2011, 03:12 PM
We had 750 extracted from our PayPal account the other week. Reported it straight away and the money came straight back.

But the thing is: I have no idea how they got in. No trojans, keyloggers, anything like that. Every machine that logged into PayPal was thoroughly examined by a computer wizard. Nothing. And I don't click through dodgy links, either.

The email address was also exclusively used for PayPal. Nobody else had it.

Very scary, and the worst thing is, I'll never know how they did it.

It's scarily common, don't you think?

Alessandra Kelley
07-30-2011, 03:30 PM
Phew, thank goodness! What a sorry, nasty thing to have to go through.

Anninyn
07-30-2011, 08:20 PM
The moneys still doing the transferring dance. It's there, technically, we just can;t get it till monday or tuesday.

I'm getting tired of this.

Snitchcat
07-30-2011, 08:26 PM
I'm glad you got things sorted; hope the money comes through faster than Monday or Tuesday.

aruna
07-30-2011, 09:19 PM
Phew! Thank goodness you got it back.

But your posts worry me. I do have anti-virus and malware, but I tend to be a bit lac about security, using one password for everything (an unguessable one!) and the same email login.
ANd what is a keylogger?

Just today I got pissed off with paypal because they did a security verification on me, forcing me to login by filling out a complete Visa card number -- but it's a card I no longer have and so don't have the number. I'll have to get it from my bank, or else open a new account.

backslashbaby
07-30-2011, 09:30 PM
I'm so glad it got sorted!

The only monetary hit I've had was a charge on my credit card for an $800 piece of artwork in the Philippines. Huh? My stupid bank took forever figuring out whether I bought it or not!

Anninyn
07-30-2011, 09:47 PM
Phew! Thank goodness you got it back.

But your posts worry me. I do have anti-virus and malware, but I tend to be a bit lac about security, using one password for everything (an unguessable one!) and the same email login.
ANd what is a keylogger?

Just today I got pissed off with paypal because they did a security verification on me, forcing me to login by filling out a complete Visa card number -- but it's a card I no longer have and so don't have the number. I'll have to get it from my bank, or else open a new account.

A keylogger is a piece of malware that gets on your computer and records your keystrokes. It then sends that data to another computer that analyses the data for passwords, bank card details etc. It is the easiest way to hack someones bank or paypal account.

If your computer is running slower than normal and starting up extra internet windows without your say so, it;s possible you have a keylogger.

Good security advice: have an anti-virus, a malware scanner and a firewall. Update them regularly. If something seems odd, check. Use a different password for the important things- your email is usually a security hole, because once they have your email log in they can harvest the info in there for everything.

A good piece of advice if you do a lot of shopping online is to have a seperate bank account for it. When you;re planning on shopping, just transfer money into it, and go ahead. It's a little awkward, but it means if you are hacked they only get a small amount of money.

Anninyn
08-02-2011, 03:51 PM
Update: The money is back in our account.

Our rent payment bounced. However! The absolutely WONDERFUL man from Jos's bank called our rental agency himself and told them why it bounced. He did this after spending two hours trying various things to make the payment not bounce- forcing the payment through, giving us a 1 day extension on the overdraft- things like that. He is wonderful, and we will be writing to the bank with a letter saying how impressed we are.

He's going to remove any charges incurred from being in our overdraft and having payments bounce, too.

Button
08-02-2011, 08:01 PM
Is your computer on a wireless connection? Or have you ever accessed your bank account or PayPal account from a wireless connection? Or the email accessed from your wireless connection?

I ask because it is very easy for someone to pick up a password, even from a secured website, from a wireless connection. People not very technologically intelligent can do so. So never use a wireless connection to when you need to enter any private details, bank details or passwords. :)

Anninyn
08-02-2011, 08:03 PM
Not wireless here, but Jos probably uses a wireless connection at work.