just talk about puking, maybe she'll shut up.
I'm too old to take shit offa people anymore. I work in customer service (on the phone, and with plumber/engineer types) I used to get so bent out of shape, crying and everything when I suffered abuse at their hands - I really couldn't care less anymore.
uh, yeah, your thing you waited 8 months for was broken in shipment. I'm terribly sorry. No, it's still going to take 8 months to replace it.
I'm pleasant, but I no longer truly care.
My goal is to make THEM cry one of these days.